We understand the importance of your privacy and are committed to safeguarding your personal information. Our Privacy Policy outlines the collection, use, disclosure, and protection of your personal information when you visit our website or use our services.
Collection of Personal Information
When you use our website or services, we may collect personal information, including your name, email address, phone number, postal address, and other information, such as your IP address and browsing history.
Use of Personal Information
We use your personal information to enhance our services, respond to your inquiries, and tailor your experience. By using our services, you will automatically be signed up to receive promotional offers and after-sales service calls. We may also send you promotional offers. You have the option to opt-out of receiving promotional communications or after-sales calls at any time by informing the company through any form of a written request.
Disclosure of Personal Information
We may disclose your personal information to our authorized employees, contractors, and service providers strictly for the purpose of providing services to you, in accordance with our confidentiality policies and applicable legal requirements. We may also disclose your information if required by law or to protect our rights.
Suppliers & Customer Information Processing
We prioritize the confidentiality and privacy of all information related to our suppliers, dealers, and customers. This includes, but is not limited to, contact details, invoices, supply records, delivery notes, and any other associated data. We ensure that all such information is handled in compliance with applicable local laws and regulations. Disclosure of this information to any unauthorized parties is strictly prohibited, unless prior written consent is obtained from the relevant supplier, dealer, or customer.
Protection of Personal Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.
Use of Cookies
We use cookies and similar technologies to collect information about your activities on our website. You can control the use of cookies through your browser settings.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
Children's Privacy
Our website and services are not intended for children under 18, and we do not knowingly collect personal information from minors. If we become aware that personal information from a child under 18 has been inadvertently collected, we will take immediate steps to delete the information from our records. If applicable, we will also notify the child’s parent or guardian.
Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes to the Privacy Policy by posting the updated policy on our website.
Return Policy
We do not accept product returns. However, we provide comprehensive after-sales support, including facilitating repairs and assisting with returns directly to the manufacturer under the manufacturer's warranty. For any issues or concerns, please contact our customer service team for further assistance.
Warranties Policy
Manufacturer Warranties
- All new devices are covered by a standard manufacturer's warranty.
- As a service provider, DHRS DUBAI facilitates the warranty claims process; however, all claims are strictly governed by the respective brand's terms and conditions. DHRS DUBAI does not own, issue, or bear liability for device warranties.
- Mandatory Maintenance: New devices must be serviced according to the brand's terms and conditions. If the manufacturer does not facilitate this servicing, DHRS DUBAI can provide the required maintenance as a paid service.
Air Conditioners & Water Heaters
- Inspection & Approval: All warranty claims for air conditioning units and water heaters require inspection and final approval by the manufacturer’s authorized technicians.
- Exclusions: Please be advised that any physical damage, or damage resulting from a lack of scheduled maintenance (non-servicing), will immediately void the manufacturer's warranty. Under these circumstances, neither DHRS DUBAI nor the manufacturer will accept responsibility for the warranty claim.
Repair Warranties
- Warranties on repair services are provided directly by DHRS DUBAI and are subject exclusively to our terms and conditions. Please refer to our official repair warranty documentation for complete details.
Non-Payment and Warranty Voidance Policy
In the event of non-payment exceeding sixty (60) days or partial payment for our services or supplies, all warranty claims and any further assistance shall be considered void. We shall bear no legal responsibility for any subsequent warranty or service claims until full payment is made and written confirmation of the settlement is provided.
By purchasing our products or services, you agree to these policies. For further assistance, please contact our customer service team.
Contact Us
If you have any questions or concerns about our Privacy Policy, don't hesitate to contact us at dhrsdubai.com/contact/.